If you cannot receive any emails but you can send
If you can send emails but you cannot receive them, it is likely that your domain is over the quota or your email address itself is over the quota. You will need to increase the amount of disk space in order to receive emails again.
Review Disk Space Usage
From the left menu, choose the 'Statistics' icon.
Review the 'Disk Space' statistics.
Review Email Account Quota
Again, log into your cPanel account. Either type email into the search box or scroll down to the 'Email' section as per the below. Select the first option shown 'Email Accounts'.
In the email accounts area, scroll down to find the email account that you are unable to receive emails for. Note the coloumn 'Usage / Quota / %' which indicates the usage.
Select the 'Change Quota' option as shown.
This action will then expand a new section below where the email account is shown. You can then adjust the size of the mailbox quota. If you wish, you can set a new value or you can choose 'Unlimited' which will mean the quota should never run out.
Once the adjustment has been made, choose the 'Change Quota' button to complete the process.
You will now see visual confirmation that the change has been completed and confirm what new value has been set.
The quota has now been increased.
Recently Transferred an Email Address
If you have recently transferred an email address to us and you are unable to send any emails, please ensure that you've updated your MX record in the 'MX Entries' section of cPanel.